Photoshop Lock up

[E.B. West]

I'm having an interesting problem. When I try to open a photo in Photoshop (CS2) using File>Open it either locks up, or just closes, most of the time with no error message. Sometimes it says "Open command not available". I cleared the preferences, shut down the computer, cleared some disk space and a couple other things and it still does it. Any ideas why?

I'm using a HP Pavillion ZD8000 with a gig of ram, Windows XP Pro.

So far, if I go through Bridge everything opens fine.

[cspringer]

Don't know if it will help but go to your Scratch disk and delete any Photoshop Temp files (make sure you aren't working on anything).

[Ron Lacey]

I'm having an interesting problem. When I try to open a photo in Photoshop (CS2) using File>Open it either locks up, or just closes, most of the time with no error message. Sometimes it says "Open command not available". I cleared the preferences, shut down the computer, cleared some disk space and a couple other things and it still does it. Any ideas why?

I'm using a HP Pavillion ZD8000 with a gig of ram, Windows XP Pro.

So far, if I go through Bridge everything opens fine.

I've never experienced this but I almost always load PS from
Bridge or Windows Explorer. If it persists you might try a system restore, I think you'll need to re activate afterwards, I know you did in CS1 but that shouldn't be a problem.

Ron

[E.B. West]

Don't know if it will help but go to your Scratch disk and delete any Photoshop Temp files (make sure you aren't working on anything).
I don't have a separate scratch drive (I use C: ) and I don't see any photoshop temp files to delete. I know you should have a different drive for your scratch disk but I never have.



I've never experienced this but I almost always load PS from
Bridge or Windows Explorer. If it persists you might try a system restore, I think you'll need to re activate afterwards, I know you did in CS1 but that shouldn't be a problem.

Ron
Thanks, that's what I don't understand, it work fine opening a file from bridge or DPP but when I use File>Open, it dies. I did a "repair" from the installation disk, I'm not sure if I want to go through a complete uninstall and re-install.....yet.

[cspringer]

I don't have a separate scratch drive (I use C: ) and I don't see any photoshop temp files to delete. I know you should have a different drive for your scratch disk but I never have.



You might try Start/Search and type Photoshop Temp.
Try moving or renaming the file and then opening it. Is this happening with all files?

[E.B. West]

You might try Start/Search and type Photoshop Temp.
Try moving or renaming the file and then opening it. Is this happening with all files?

I did a complete uninstall re-install, then I went to a restore point, none of that worked. I did find the photoshop temp file and deleted it.

The only time I seem to have a problem is when I use File>Open to open a file. There is no one particular file that does it. Sometimes it will open but when I try to so anything it says "Unable to perform "whatever" due to a program error" but it doesn't tell me what the error is, other times it just quits, no error message, no nothing, just quits. So far it doesn't happen when I open anything from Bridge or DPP, just when I use File>Open.

I'll see what happens now that I've deleted the temp file.

[Ron Lacey]

Thanks, that's what I don't understand, it work fine opening a file from bridge or DPP but when I use File>Open, it dies. I did a "repair" from the installation disk, I'm not sure if I want to go through a complete uninstall and re-install.....yet.

A system restore isn't an uninstall, it returns you system to a condition it was in previously, you just need to pick a restore point prior to the problem starting. You'll find it under Start>Help>Restore my system... It takes five or ten minutes but there is no user interaction required once the process is started.

Ron

[E.B. West]

A system restore isn't an uninstall, it returns you system to a condition it was in previously, you just need to pick a restore point prior to the problem starting. You'll find it under Start>Help>Restore my system... It takes five or ten minutes but there is no user interaction required once the process is started.

Ron

Thanks Ron, I did both. First the restore, then the re-install, neither worked. Don't know what is going on, and Ive done all kind of searches on the Adobe site with no luck there either.

[E.B. West]

Well, I may...and I emphasize may, have found a solution. I was reading (a lot) and saw somewhere that a person had a somewhat similar problem and, in an attempt to solve it, had remove the MS RAW viewer. It didn't solve their problem, but I figured I'd give it a try and see what happened.

No more errors, and it hasn't crashed once when using File>Open, and I've been wearing it out.

If it continues to work OK, then I guess we can close this one out. If I write in this thread again, it means it didn't last.

Thanks for all your help.